Dispelling some of the myths around the role of Product Operations. This is from my perspective and other Product Operations teams may operate differently. Seeing something different? Comment below or join our Global Product Operations Community and open up the discussion! Myth 1: We focus on Product Management only While the Product Operations discipline does have the…

Ever wondered how Product Operations fits into the world of Product Management and Strategy? The need for a product operations person or team is growing in many organizations. Those that are looking to scale and need their product people to think less about the ‘how’ and more about the ‘what’. …

The most successful product development teams not only have great experience and capabilities, but the deep understanding of what customer problems they are trying to solve and why that is important to the business. Teams should be able to work with a level of autonomy that allows them to solve…

This week I was very kindly asked to be part of an amazing panel at the ProductOps Summit to discuss the pillars of ProductOps. The panel was hosted by Chris Butler of Cognizant and I was lucky enough to be alongside Victoria Wood of Shopify and Wafic El-Assi of Uber …

How often have you heard: “But we have no strategy!” or seen teams working independently on initiatives that have no real strategic impact? Perception is reality and when individuals or teams perceive that there is no product strategy, then there isn’t. That is their reality and it is in every…

Introducing new process and team structure at a large scale, and continuously operating, organizations are always going to be a challenge. The number of people involved can range in the hundreds to thousands. Managers capable of change management at this scale are going to be more successful in ensuring the…

A list of books that, as a designer, you may not have come across but that contain potentially career-defining material. — This isn’t your usual list of design books. You won’t find anything by Don Norman, there’s nothing here about mobile-first design or usability testing, there’s nothing about UX strategy — if that’s a thing at all. What you will find are indispensable books with topics on creative and innovative thinking…

Organising and facilitating retrospectives for realistic positive change. The purpose of this article is to enable truly effective retrospectives by highlighting the often missed, but truly important, aspects of a successful reflective and contemplative team session. The intention of retrospectives is to ensure continual improvement. Ongoing discussion is essential for…

Moving teams from output- to outcome-focused requires a step change in understanding and internally publicizing what product versions mean — “The biggest lie in software is Phase 2.” — Lean UX by Jeff Gothelf and Josh Seiden Version 2 is now live! Have you ever heard of customers talking about Version 2 of a new software? Most likely not. They will, however, talk about new features and functionality that help…